About nextstep East of England

The nextstep service provides free, impartial information and advice on training, learning and work to adults:
- aged 20 or more
- aged 18 or 19, who have been referred to nextstep by Jobcentre Plus.

nextstep East of England covers Essex, Suffolk, Norfolk, Cambridge, Luton and Bedfordshire & Hertfordshire.

nextstep is part of a Government initiative, funded by the Learning and Skills Council (LSC) to provide adults with advice on ways to get back into work or improve their skills.  We can help with CVs, interview techniques, career change and course information to gain qualifications and any other assistance in helping people into training, work or learning.

Regional Telephone Helpline: 0845 603 1059

Or email info@iag.suffolkcc.gov.uk

The telephone helpline will not provide advice over the telephone, but will help you to book an appointment to see an adviser at a ‘Universal’ workshop, or for a face-to-face meeting.

Universal and face-to-face meetings

nextstep's universal advice and information services are usually offered through a group workshop.

Face-to-face appointments are usually for more in-depth help if you fall into what we call ‘priority groups’. Speak to an adviser at a Universal workshop, or contact the helpline to see if you qualify.

Data Protection Act

Under the Data Protection Act we have a legal duty to protect any information we collect from you. We use leading technologies to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party unless you give us permission to do so.

Quality Awards
All the LSC nextstep organisations must have a quality standard called matrix– the only quality standard specifically designed for the provision of information, advice and guidance (IAG). The purpose of the matrix standard is to:

• Help organisations raise their game and ensure staff are trained to a high standard
• Maintain high standards and continue to improve the nextstep service to our customers.